Frequently Asked Questions

Find answers to common questions about our flooring and wall solutions, including installation, specifications and customisation. Can’t find what you’re looking for? Contact us for further assistance.

  • MagnaSystem™ is available globally. Please contact us to connect with your local agent.

  • The cost of MagnaSystem™ products varies depending on the size and scale of your project. To get an accurate quote tailored to your specific needs, please contact us to be connected with your local representative. They will be able to provide detailed pricing information and assist you with your project requirements.

  • MagnaTiles™ are available in a range of sizes, shapes and finishes to suit your specific needs. For detailed information on the available options, please visit our MagnaTile™ Range page. There, you will find comprehensive details about the dimensions, styles, and finishes we offer.

  • MagnaCladding™ panels are fully customisable. For suggested finishes and more information, please visit our MagnaCladding™ Range page.

  • Yes, we can arrange a sample for you. Please contact us and our team will assist you with your request.

  • Please refer to the MagnaSystem™ for Floors section on the How It Works page.

  • Please refer to the MagnaSystem™ for Walls section on the How It Works page.

  • Any professional flooring contractor can install MagnaSystem™ for floors by following our simple installation guide. For general information about the installation process, please refer to the MagnaSystem™ for Floors section on our How It Works page.

  • Any professional contractor can install MagnaSystem™ for walls by following our straightforward installation guide. For general information about the installation process, please refer to the MagnaSystem™ for Walls section on our How It Works page.

  • Yes. To ensure optimal magnetisation, dust and/or debris on the underlay should be removed using a microfibre broom prior to installing MagnaTiles™.

  • Yes, however the substrate flooring temperature should not exceed 27°C/80°F. For further information, please refer to the relevant country standard concerning underfloor heating prior to installation.

  • Yes, they can be scored and snapped using a standard utility knife. Cuts can also be made using a circular saw (with guide) or a track saw.

  • Tiles should be stored horizontally on a flat surface and indoors under climate-controlled conditions. Ideally the tiles should be acclimatised to the ambient operating temperature of the install site a minimum of 48 hours prior to installation.

  • The MagnaSystem™ is delivered on pallets in protective packaging, including paper sheeting and cardboard. Please allow for waste removal and dispose of packaging in accordance with local waste regulations.